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SUPPORT

Contact and Support

Help with your account, your Premium subscription or a payment. Write to us with the details listed for your question — it’s the quickest way to get it sorted.

EMAIL SUPPORT

Email support

To confirmsupport email address

Write from the email address on your PlayLog account so we can find it, and include the details listed for your question below.

Sort it out in the app

What do you need help with?

Account help

Signing in, password resets, changing the email you sign in with, access to a team, or closing your account.

INCLUDE

  • The email address and username on your account
  • What you were trying to do, and what happened instead

Email To confirmsupport email address, subject “Account help”.

Cancel a subscription

You can cancel any time in the app, under Subscription → Cancel subscription — no need to write to us. If you can’t sign in, email us from the address on your account and we’ll cancel it for you.

INCLUDE

  • The email address on your PlayLog account

Cancelling stops future renewals. It doesn’t refund a payment already made — asking for a refund is a separate request.

Email To confirmsupport email address, subject “Cancel my subscription”.

Duplicate payment

You were charged more than once for the same period of Premium.

INCLUDE

  • The date, amount and Razorpay payment ID of each charge — the ID starts with pay_
  • The email address on your PlayLog account

A duplicate we verify with Razorpay is eligible for a refund — see the Refund and Cancellation Policy.

Email To confirmsupport email address, subject “Duplicate payment”.

Paid, but Premium isn’t on

Your payment went through, but your account still shows the Free plan. Activation usually takes under a minute, so first open Subscription and choose Check again.

INCLUDE

  • The Razorpay payment ID, the date and time, and the amount
  • The email address on your PlayLog account

We’ll activate Premium for the period you paid for or, where appropriate, refund the payment.

Email To confirmsupport email address, subject “Premium not activated”.

Other payment questions

A failed or pending payment, a charge you don’t recognise, or a request for a refund.

INCLUDE

  • The date, amount and Razorpay payment ID of each payment
  • Your UPI transaction reference or bank statement entry, if you have one
  • What went wrong

Email To confirmsupport email address, subject “Payment issue”.

Privacy requests and grievances

A copy of your data, a correction, deleting your data, or a complaint about how we handle it. Our Privacy Policy explains your rights.

INCLUDE

  • The email address on your PlayLog account
  • What you would like us to do

Grievance Officer: To confirmGrievance Officer's name, To confirmGrievance Officer's email

Email To confirmsupport email address, subject “Privacy request”.

Sending a payment query

Premium payments go through Razorpay, so the Razorpay payment ID is what lets us find yours.

  1. 01Find Razorpay’s receipt email for the payment. It shows the payment ID, which starts with pay_, and the amount.
  2. 02Email To confirmsupport email address from the address on your PlayLog account, with a subject that says what happened — “Duplicate payment”, “Premium not activated” or “Payment issue”.
  3. 03Include the date, amount and payment ID of each payment, any UPI reference or bank statement entry, and what went wrong.

Never send your card number, CVV, UPI PIN, OTP or password. PlayLog will never ask for them — if someone claiming to be PlayLog does, don’t reply.

Business details

OPERATED BY

To confirmlegal name of the business that runs PlayLog — To confirmtype of business, e.g. sole proprietorship

REGISTERED ADDRESS

To confirmregistered postal address

EMAIL

To confirmsupport email address

PHONE

To confirmsupport phone number, if you offer one

GSTIN

To confirmGSTIN, if registered for GST

GRIEVANCE OFFICER

To confirmGrievance Officer's name, To confirmGrievance Officer's email